Project Overview

NZITG partnered with Intercell NZ to build a future-ready voice communications platform, laying the foundation for scalable VoIP infrastructure and next-generation AI voice capabilities. The project was aimed at enhancing call quality, reducing overheads, and integrating intelligent voice processing into Intercell’s core service offering.

Scope of Work

This was a ground-up deployment covering both physical and cloud infrastructure. NZITG was responsible for designing and implementing a secure, high-performance VoIP network capable of supporting AI-driven call routing, voice recognition, and smart queue management.

Key deliverables included:

• VoIP system architecture design optimised for scalability and reliability

• Deployment of SIP-based infrastructure across distributed nodes

• Integration of AI voice features such as smart call routing, speech analytics, and voice bots

• Security-first network implementation to safeguard sensitive voice data and ensure uptime

• Ongoing support and optimisation for quality assurance and system updates

Technologies Used

• SIP-based VoIP platform for flexible and cost-effective voice communication

• AI voice technologies including NLP-powered call handling and automated response systems

• Cloud-hosted PBX solutions integrated with on-premise edge infrastructure

• End-to-end encryption and QoS protocols to maintain high call fidelity and data security

Outcomes Achieved

• Modern, scalable VoIP infrastructure supporting Intercell’s expanding operations

• Enhanced call handling with AI-driven routing, improving customer experience and agent productivity

• Reduced operational costs compared to legacy telephony systems

• Reliable, secure communications backbone that positions Intercell for future growth in AI-powered voice services

This project highlights NZITG’s capability in delivering advanced communications infrastructure that blends traditional networking with the power of artificial intelligence.